• Do your products have an expiration date?
Yes. For the jars, after opening, refer to the box and check the icon that has the jar and open lid with number of months, or you can refer to the expiration date on the box whichever comes first. We also recommend using the space allotted for when you opened your product 😊
• How long do the products last?
Generally, the jar products would last you 3-4 months depending on amount of usage.
• Are your products cruelty-free?
Yes! We are cruelty-free and currently working on obtaining a certification for it.
• Are your products vegan?
Yes!
• Are your products clean?
Again, clean beauty is such a controversial and subjective term in the skincare industry. We did our own research of what ingredients can cause harmful effects on the skin and we listed them down and swore to never use them. For more details, click here.
• Are your products fragrance-free?
Yes! We prefer our products to be fragrance-free to avoid irritation 👍
• Where are the products made?
We are proud to be K-beauty. Our products are from Korea.
• How should I store my products?
Preferably in a cool & dry place.
• Do your products contain soy?
Nope!
• Are your products recyclable?
Glad you asked! Yes. All of our packaging is either PP or PET which are both recyclable. Just give them a quick rinse and throw them in your blue bin ♻️
• Where can I buy Excuse My Frank products?
You can find EMF products online at Walmart.com, Kroger.com and in-store at Loblaws Supermarket.
• Can I use two or more promo codes at the same time?
Unfortunately, you cannot. But be on the look out for our best promo codes!
• What forms of payments do you accept?
We accept Visa, Mastercard, American Express, and Discover.
• Can I change the delivery address after placing an order?
We will try our very best to help you change it. Contact us at info@excusemyfrankus.com
• Can I cancel my order after placing it?
We will try our very best to help you change it. Contact us at info@excusemyfrankus.com
• Do you ship outside of the US?
For now, we do not. We will try our best to do so in the future.
• When will my orders ship?
Orders are usually shipped within 1-2 business days.
• My order never arrived. Is it lost?
What can I do? We are always here to help! Contact us right away at info@excusemyfrankus.com so we can address it promptly.
• I received defective or broken products. What should I do?
We are always here to help! Contact us right away at info@excusemyfrankus.com so we can address it promptly.
